Refund policy

Returns, Refunds & Cancellation Policy

We are committed to delivering the highest standards of customer service and ensuring complete customer satisfaction. If you face any issue with your order, you may register a complaint or initiate a return in accordance with the policy outlined below.

To raise a request, simply contact us at example@gmail.com. Your request will be logged as a support ticket, and our customer service team will assist you promptly.

Eligible Scenarios for Returns

We accept return or replacement requests under the following conditions:

• An incorrect product has been delivered that does not match the order placed

• The product has a manufacturing defect

• The product is received in a damaged or broken condition

Damaged or Broken Products

If your product is received in a damaged or broken state during transit, you must notify us within 24 hours of delivery by emailing clear images of:

• The damaged product

• The outer and inner packaging

Requests received after the stipulated time may not be eligible for replacement or refund.

Manufacturing Defects or Incorrect Products

In cases of manufacturing defects or incorrect items delivered, you may raise a complaint within 3 days from the date of receipt. Product images must be shared to help us verify and process the request.

If the Product Does Not Meet Your Expectations

If the product does not suit your requirement or does not align with your décor preferences, you may request a return. In such cases, a partial deduction towards packing and shipping costs incurred during delivery may apply before processing the refund.

Order Cancellation

If you wish to cancel your order, please contact us at website@home360stores.com within 24 hours of placing the order. We will make every effort to cancel the order before it is dispatched.

Please note that once the order has been shipped, cancellation may not be possible.

Return Process

1. Return requests must be raised within:

   • 3 days of receipt for manufacturing defects or incorrect products

   • 24 hours of receipt for damaged or broken items

2. Email us at example@gmail.com with:

   • One image showing the affected area

   • One image of the complete product

3. Our team will review your request and update you on the status within 2–3 working days.

4. Once approved, a reverse pickup will be arranged. Pickup usually takes 2–3 working days, and the product may take 7–10 working days to reach our warehouse.

5. After receiving the product, our quality assurance team will inspect it. Upon approval, the refund process will be initiated within 2–3 working days.

Important Guidelines for Returns

• Products must be returned in their original condition, unused, and with complete original packaging

• All accessories, manuals, warranty cards, tags, barcodes, invoice, and shipping labels must be included

• Products returned without original packaging or in used/damaged condition may not qualify for a refund

• Shipping labels and return instructions will be shared by our customer support team

Refund Process

• Prepaid Orders: Refunds will be initiated to the original payment method

• Cash on Delivery (COD) Orders: Refunds will be processed via NEFT to the bank account details provided by the customer